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Job Reference:
CM - PCO
Patient Coordinator
Hybrid/London | £28,000 + OTE £50,000–£60,000
Join a prestigious Harley Street clinic and play a key role in delivering a five-star patient experience. As a Patient Coordinator, you’ll be the trusted guide for patients, ensuring their journey — from initial enquiry to post-treatment follow-up — is smooth, professional, and deeply supportive.
Key Responsibilities:
Be the first point of contact, handling calls and enquiries with warmth, understanding and efficiency
Schedule consultations and surgical appointments
Manage invoicing and maintain accurate patient records
Build trusted relationships and ensure every patient feels cared for
Support clinical and admin teams to uphold premium service standards
Ideal Candidate:
2–3 years’ experience in KPI-driven, patient-facing or customer service roles
Confident communicator with exceptional organisational skills
Comfortable using scheduling and administrative systems
Calm under pressure and genuinely empathetic
Why Join Us?
Competitive base salary with excellent commission potential
Flexible hybrid working (2 days at our luxury Harley Street clinic)
Private medical and dental insurance
Generous holiday allowance - 28 days holiday + bank holidays
If you’re passionate about delivering exceptional care and thrive in a high-end, fast-paced environment, we’d love to hear from you.